Each NETA Studio order is handled with care from our Johannesburg studio to your space, locally or abroad.

1. Delivery Regions

We deliver across South Africa and ship internationally upon request.

For international orders, please contact us at sales@netastudio.shop to confirm shipping availability and obtain a custom quote.

2. Delivery Costs

Local delivery within South Africa is calculated at checkout.

Bulk or trade orders may qualify for consolidated delivery — please reach out for a tailored quote.

International delivery costs vary by destination, weight, and courier service.

You are also welcome to arrange your own collection from our Johannesburg depot. Please coordinate with our team beforehand to ensure your piece is securely packaged and ready for transport.

3. Delivery Timelines

Because most of our furniture is made to order, delivery timelines depend on production lead times.

Typical lead times range between 4–6 weeks from order confirmation, excluding shipping time.

Once your order is ready, our logistics partner will contact you to schedule a delivery. You will receive tracking details or a delivery window confirmation where applicable.

4. Delivery Conditions

Delivery does not include installation or placement unless previously arranged.

Please ensure that the delivery location is accessible and that all entryways, lifts, or staircases can accommodate the furniture dimensions.

Additional delivery fees may apply for upper floors, remote areas, or special handling requirements.

5. International Shipping

For international orders, NETA Studio will assist in arranging freight through our trusted logistics partners.

Please note that import duties, customs fees, and taxes are the responsibility of the recipient.

All items are securely packed and crated to meet international freight standards.

6. Inspection Upon Delivery

We recommend inspecting your piece upon delivery.

If there is visible damage to the packaging or the item itself, please note it on the delivery receipt and take photographs before unwrapping.

Notify us immediately at sales@netastudio.shop so we can assist.

7. Delays

While we work closely with our couriers to ensure prompt delivery, delays may occasionally occur due to manufacturing schedules, customs processes, or logistical disruptions.

We will always communicate any expected delays transparently.

8. Missing or Lost Deliveries

If your item has not arrived within the expected timeframe, please contact our team at [insert email address] with your order number.

We will investigate with the courier and provide an update as soon as possible.

9. Contact

For delivery or shipping enquiries, please contact:

email: Sales@netastudio.shop
call: +27 81 414 1630
Address: 106 Hilton Road,
Linbro Park, AH, Sandton,
Gauteng,
South Africa, 2196